We are looking for an IT Services Representative to provide and-user and network support to our business customers. Ultimately, this position will help develop our Managed Services offerings and contribute to our long-term business growth.

THE PERSON

Our IT Services Representative is self-motivated, comfortable working with a broad spectrum of technological elements and uses this broad scope of understanding to identify opportunities to serve both internal and external customers. Our candidate is accountable and flexible with excellent follow-through.

Our ideal IT Services Representative is:

• Collaborative - You work well with others. You are personable, approachable, and welcome wisdom and assistance from your peers.

• Organized - You deliver on commitments, work well within guidelines, have good time-management skills and are good at maintaining systems.

• Innovative - You are motivated to find solutions and enjoy challenges. You respect established systems but aren’t afraid to think on your feet and can identify opportunity for improvement when it is before you.

• Conscientious - You are loyal, respectful, and genuine. You are a good listener who seeks to understand a problem before jumping into a solution.

• Communicative – You communicate well with a wide array of stakeholders (Management, Technical Peers, and Clients). You can clearly explain basic processes verbally and in writing.

RESPONSIBILITIES

This position will work in tandem with our Sales, Marketing and IT teams to provide direct support for  our Business-to-Business IT services in our western territory. This is a hybrid position based out of our Haviland office. Daily travel within surrounding areas may be required; a company vehicle will be provided. 

The job responsibilities of our IT Services Representative include, but are not limited to:

Business to Business IT Consultation:

• Serves as a technical resource to sales team regarding network system requirements.

• Researches products, services and pricing, and provides information to sales team for inclusion in proposals.

• Assesses business customer network and/or internet system requirements and designs LAN/WAN networks and/or internet systems to meet customer needs.

• Provides ongoing business customer IT support to include: network maintenance and monitoring, server maintenance and updates, computer updates, technical assistance and guidance with hardware, developing and maintaining security procedures, and assisting with email and antivirus systems.

• Provides support to company IT Director on special projects as needed.

Business to Business IT Program Development:

• Researches, plans and recommends new product and service offerings for business services program.

• Coordinates with management, IT team, sales, and marketing to deploy new product and service offerings.

• Documents and coordinates department policies, procedures, and standards.

QUALIFICATIONS

Haviland Broadband is a culture-centric company that looks for the right person to put in the right seat. Preference will be given to applicants who have 5+ years’ experience in business IT services or network administration. Clean driving record is required.

THE COMPANY – Haviland Broadband

Haviland Broadband has been connecting residential and business customers to what’s important for over 70 years. Our primary services are superior internet and telephone services, with a growing emphasis on business communications and services. We pride ourselves on keeping our processes simple and our service at a caliber of personalization and reliability one would expect from a local company. Haviland Broadband is headquartered in Haviland, Kansas with a satellite office in Conway Springs, Kansas and serves 14 communities between Comanche and Sumner Counties. Haviland Broadband is a locally managed subsidiary of LICT Corporation out of Rye, NY.

Why Haviland Broadband?

• Collaborative leadership team poised for growth

• Employee-centric and family oriented

• Ability to work independently without being micromanaged

• Corporately owned, but continues to operate from its roots as a family-based company

• Longevity and stability for a long-term career

Our Core Values are:

• Work as a Team. Knowing our roles on the team and respecting others and their contributions provides many opportunities to teach, learn and collaborate.

• Do the Right Thing Right. Striving for consistent quality, employees are encouraged to take ownership of their role as they prioritize the customer and the reputation of the company.

• Embrace Opportunity. Whether it’s the next big opportunity for growth or being motivated to improve how we do business, employees are encouraged to be self-starters and have positive attitudes as the company evolves and grows.

If you want the opportunity to have a direct impact on the direction and success of our growing company, apply to Haviland Broadband today!

Benefits: Come work for a local, family-friendly company. We offer:

• Paid Holidays

• Paid Time Off (PTO) for Vacation, Personal and Sick time

• Family-plan health insurance with company-funded HSA and HRA accounts

• 401(k) plan with company matching

• Free home internet connection if you live within our service area, or reimbursement if you live outside of our service area

• Free company cell phone plan, or reimbursement if you choose to keep your existing plan

• Company vehicle provided, to also be driven to/from the workplace