THE PERSON

As a Combination Technician, you will serve as a key front-line representative of the company by installing, repairing, and maintaining business and residential telephone and internet services delivered to the customers’ premise.

Our ideal Combination Tech is:

• Collaborative - You work well with others. You are personable, approachable, and welcome wisdom and assistance from your peers.

• Customer-Centric - You are a good listener who seeks to understand a problem before jumping into a solution. You are motivated to help others and see each interaction as an opportunity to satisfy customer needs.

• Hands-On – You like staying busy and can’t imagine having a traditional “desk job”. You use technology in your daily life and generally like figuring out how things work, or why they are not working.

• Conscientious - You are loyal, respectful, and genuine. You deliver on commitments, work well within guidelines and have good time-management skills.

RESPONSIBILITIES

This position provides superior customer experiences by installing, maintaining, troubleshooting and repairing telephone and broadband services for residential and business customers.  This position provides support for fiber, copper and fixed wireless technologies. This full-time position reports daily to our Conway Springs office.

As a Combination Tech you will:

• Install business and residential telephone and internet services, including customer-premise equipment and wiring.

• Interface with central office and other related equipment.

• Maintain business and residential services by troubleshooting, repairing, and replacing customer -premises equipment, wiring, and plant facilities. Complete necessary repairs to fully resolve problems in a timely manner.

• Assist in various plant facility changes, repairs, and upgrades to support plant operations, such as installing upgrades, repairing facilities, equipment, and performing other maintenance services.

• Prepare documentation to provide accurate plant records and billing data such as recording work performed, maintaining logs, closing service orders and trouble tickets, maintaining time records, and maintaining plant records.  

• Educate customers and recommend service enhancements. 

• Assist customers in connecting WiFi enabled products to their network. Assist them with remote and local management of network enabled devices.

• Provide basic troubleshooting and support of LAN/WAN networks at business customer premises.

• Establish and maintain positive public relations by effectively communicating with customers.

• Interact with customers to understand their service issues and individual service needs.

• Locate and maintain buried copper and fiber lines.

• Rotate emergency on call for nights and weekends

• Support the company by completing other duties as assigned.

QUALIFICATIONS

Haviland Broadband is a culture-centric company that looks for the right person to put in the right seat. Preference will be given to applicants who have 3+ years’ technical experience in a telecommunications or IT position. Clean driving record is required.

THE COMPANY – Haviland Broadband

Haviland Broadband has been connecting residential and business customers to what’s important for over 70 years. Our primary services are superior internet and telephone services, with a growing emphasis on business communications and services. We pride ourselves on keeping our processes simple and our service at a caliber of personalization and reliability one would expect from a local company. Haviland Broadband is headquartered in Haviland, Kansas with a satellite office in Conway Springs, Kansas and serves 14 communities between Comanche and Sumner Counties. Haviland Broadband is a locally managed subsidiary of LICT Corporation out of Rye, NY.

Why Haviland Broadband?

• Collaborative leadership team poised for growth

• Employee-centric and family oriented

• Ability to work independently without being micromanaged

• Corporately owned, but continues to operate from its roots as a family-based company

• Longevity and stability for a long-term career

Our Core Values are:

• Work as a Team. Knowing our roles on the team and respecting others and their contributions provides many opportunities to teach, learn and collaborate.

• Do the Right Thing Right. Striving for consistent quality, employees are encouraged to take ownership of their role as they prioritize the customer and the reputation of the company.

• Embrace Opportunity. Whether it’s the next big opportunity for growth or being motivated to improve how we do business, employees are encouraged to be self-starters and have positive attitudes as the company evolves and grows.

If you want the opportunity to have a direct impact on the direction and success of our growing company, apply to Haviland Broadband today!

Benefits: Come work for a local, family-friendly company. We offer:

• Paid Holidays

• Paid Time Off (PTO) for Vacation, Personal and Sick time

• Family-plan health insurance with company-funded HSA and HRA accounts

• 401(k) plan with company matching

• Free home internet connection if you live within our service area, or reimbursement if you live outside of our service area

• Free company cell phone plan, or reimbursement if you choose to keep your existing plan

• Company vehicle provided, to also be driven to/from the workplace