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AR-Financial Counselor-Bad Debt-Billing Clerk

Kiowa County Memorial Hospital, West Kansas Avenue, Greensburg, KS, USA

Job Description 

This position is Monday – Friday 8am to 4:30 or 5pm, depending on lunch arrangements. It is a full time position and will not be available for any scheduling adaptations for less than 36 hours per week with the intention of it being a full 40 hours per week.

Please understand that this position is crucial to the operations of the Business Office. When applying, please keep in mind there are no back up employees for absences and it is a role that requires solid attendance.

There is a pretty good amount of responsibility to this position, so please review the job description carefully!


POSITION Accounts Receivable-Financial Counselor-Bad Debt – Full time 35 – 40 hours/week

SUMMARY Communicating with patients to assist with any and all avenues of financial assistance available. Responsibilities include: conducting financial interviews, counseling patients and guarantors on options and obligations. Communicating and process all activity with Collection Agency. Performs duties of Business Office Receptionist as needed. Looks up and enters information on patient accounts as required to enable billing of claims. Provides support to Business office Manager and other Business Office personnel.

EDUCATION High school Diploma or equal

EXPERIENCE REQUIRED Two years related administrative experience required.

Additional education may be traded for experience.

Previous experience in hospital or medical office involving insurance billing and payment methodologies preferred.


  • Command of typewriter keyboard with ability to enter numeric and alpha data is essential.

  • Ability to follow routine verbal and written instructions.

  • Record maintenance skills.

  • Basic working knowledge of Microsoft Excel and Microsoft Word.

  • Skill in the use and operation of basic office equipment.

  • Ability to use independent judgment and begin tasks without prompting.

  • Ability to maintain confidentiality of information.

  • Command of or ability to master operation of telephone switchboard.

  • Understands time management and organizational responsibilities.


  • Financial Counselor duties. Communicate with patients on availability, qualifications, documentation, and acceptance/rejection to program. Complete charity processing for assigned patients, as appropriate.

  • Assist with implementation and operations of the No Surprise Act (NSA). Calculate

Good Faith Estimates (GFE). Assist patients with estimate cost of services.

Revised 06/12/2023

  • Work with staff to update and maintain the charge master. Working with software data center to communicate changes. Download data to update data in price transparency,

NSA, and GFE.

  • Daily uploads to our Third Party Billing Company and tracking of payment postings via

DA2, in balance with the daily balance sheet.

  • Daily Statement review and mailing.

  • Monthly self-pay bad debt collections. Calling of the patients, and setting up of alternate payment options.

  • Counsel employees on payroll deduction and prepare all documentation. Communicate with payroll and record all transaction related to payroll deductions.

  • Communicate with billing staff on daily transactions.

  • Prepares and posts transactions relative to miscellaneous cash receipts, as well as posting Payzen payments. Prepares requests for refunds on patient accounts, and handling of accounts on which bankruptcy claims have been filed.

  • Refers accounts to ARSI and the State Set Off Program, processes payments received thru the programs to accounts.

  • To monitor and communicate with collection agency all activities and requests.

Recording payment and reports payments received to the collection agency. Assigning and recalls claims from the Program.

  • Performs duties of Business Office Receptionist as needed.

  • Answers or forwards calls coming into switchboard when Receptionist is involved with other calls or customers.

  • Answers questions or directs questioners to proper individual(s).

  • Admits patients securing Hospital services during absence of Business Office


  • Submits Medicare Credit Balance Report at end of each quarter.

  • Performs other duties as assigned by Business Office Manager or CFO.

This job description in no way states or implies that these are the only duties to be performed

by the employee occupying this position. The incumbent is expected to perform other duties

necessary for the effective operation of the Department.

SUPERVISION Reports to the CFO/Business Office Manager. Must be able to work independently.


∙Requires extended periods of time, sitting and/or standing.

∙May be required to lift up to 30 lbs, such as files, cases of photocopy paper, etc.

∙Sitting in a normal seated position for extended periods of time.

∙Requires reaching by extending hand(s) or arm(s) in any direction. Finger dexterity required to manipulate objects with fingers rather than with whole hand(s) or arm(s), for example, using a keyboard.

∙Ability to see within normal parameters.

∙Ability to hear within normal range.

∙Ability to move about.

Revised 06/12/2023

∙ Communication: Exchanges non-routine information using tact and persuasion as appropriate requiring good oral and written communication skills.

MACHINES TO BE USED Telephone switchboard, photocopy machine, computer, fax machine, postage machine, and scanner machines.

ENVIRONMENTAL Indoor, general hospital environment

SPECIAL SKILLS Must be professional and courteous at all times; Must be able to handle and prioritize many tasks simultaneously; Good typing skills; Effectively utilize time, showing self confidence, exhibit enthusiasm for work; Full knowledge of computer use;

Experience preferred in Microsoft Word, Excel, Internet. Works well without direct supervision and must be familiar with general office procedures.

TRAINING AFTER HIRE Training programs that apply to position or enhance job performance will be required. Hospital wide in-services will be required.



□ Demographic information only

□ Financial information only

□ Clinical information only x All patient information

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I have reviewed the above job descriptions and requirements and verify that I can meet all the specified duties and requirements.

I understand that Kiowa County Memorial Hospital (KCMH) cannot guarantee my employment and that KCMH can change wages, benefits and conditions of my employment at any time.

I understand that in the performance of my duties as an employee of KCMH, I must hold in confidence all that pertains to the patient, relatives and all other employees. Furthermore, I understand that intentional or involuntary violation of my employer’s confidentiality may result in immediate termination of employment for cause.

Job Type: Full-time

Salary: From $16.95 per hour


  • 401(k)

  • 401(k) matching

  • Dental insurance

  • Disability insurance

  • Flexible spending account

  • Health insurance

  • Health savings account

  • Life insurance

  • Paid time off

  • Retirement plan

  • Vision insurance


  • 8 hour shift

Ability to commute/relocate:

  • Greensburg, KS 67054: Reliably commute or planning to relocate before starting work (Preferred)


  • High school or equivalent (Required)


  • Customer service: 1 year (Preferred)

  • Microsoft Word: 1 year (Preferred)

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